Welcome to the Sports Shoe Store FAQ page! Here, we aim to address common questions and concerns you may have about our products, services, and policies. If you don’t find the answer you’re looking for, feel free to contact our customer service team at [email protected].
Product Questions
1. What brands do you carry?
We carry a variety of high-quality athletic footwear brands including Brooks, Hoka, Mizuno, New Balance, Skechers, and UNDER ARMOUR.
2. Are your shoes suitable for all types of sports?
Yes, our shoes are designed to cater to a wide range of sports and activities. Whether you’re running, walking, or engaging in other athletic activities, we have the right footwear for you.
3. Do you offer shoes in different sizes and widths?
Yes, we offer a variety of sizes and widths to ensure a perfect fit for every customer.
Delivery Questions
1. What are your delivery options?
We offer two delivery options: Standard Shipping for a flat rate of $12.95, and Free Shipping for orders over $50. Standard Shipping uses DHL or FedEx, while Free Shipping uses EMS.
2. How long does delivery take?
Orders are processed within 1-2 business days. Standard Shipping takes 10-15 business days after shipping, while Free Shipping takes 15-25 business days after shipping.
3. Do you ship internationally?
Yes, we ship worldwide, excluding Asia and some remote areas.
4. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number to monitor your package’s journey.
Payment Questions
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Return and Refund Questions
1. What is your return policy?
You can return your purchase within 15 days of receiving your order. Please ensure the product is in its original condition.
2. How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details.
3. When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned product.
Account Questions
1. How do I create an account?
You can create an account during the checkout process or by visiting the “Sign Up” page on our website.
2. I forgot my password. What should I do?
You can reset your password by clicking on the “Forgot Password” link on the login page.
3. Can I change my account information?
Yes, you can update your account information by logging into your account and navigating to the “Account Settings” page.
Contact Information
1. How can I contact customer service?
You can reach our customer service team via email at [email protected].
2. What is your company address?
Our company address is 1300 Lemos Lane, Fremont, US 94539.
Thank you for choosing Sports Shoe Store. We are committed to providing you with the best shopping experience possible. If you have any further questions, please don’t hesitate to contact us.