At Sports Shoe Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please read the following information carefully to understand our policies and procedures.
Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items may not be eligible for return or exchange, as outlined below.
Non-Returnable Items
Based on our website menu and homepage content, the following items are not eligible for return or exchange:
- Customized or personalized products
- Products marked as “Final Sale” or “Non-Returnable”
Return & Exchange Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Send an email to [email protected] with your order number and the reason for the return or exchange. You can use the template provided below.
- Wait for Approval: Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and further instructions.
- Package the Item: Securely pack the item in its original packaging, including all tags and accessories. Attach the RAN to the outside of the package.
- Ship the Item: Send the package to the following address using a trackable shipping method:
Return Address:
Sports Shoe Store
1300 Lemos Lane
Fremont, US 94539
Refund Process
Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase. Please allow the following timeframes for your refund to be processed:
- Credit/Debit Cards: 5-7 business days
- PayPal: 3-5 business days
Exchange Process
If you are requesting an exchange, we will ship the new item once the returned item is received and inspected. Please note that exchanges are subject to product availability.
Return & Exchange Request Template
Email Subject: Return/Exchange Request – Order # [Your Order Number]
Email Body:
Dear Sports Shoe Store Team,
I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:
- Order Number: [Your Order Number]
- Product Name: [Product Name]
- Reason for Return/Exchange: [Please specify the reason]
Please provide me with a Return Authorization Number (RAN) and further instructions on how to proceed.
Thank you for your assistance.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected]. We are here to help!
Note: This policy is subject to change. Please refer to our website for the most up-to-date information.